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EXCHANGE POLICY

Fire & Gold’s items are handcrafted with care. Due to the handcrafted nature of our products, we do not offer returns or refunds. We may provide exchanges under limited circumstances, including, but not limited to, defective products. If you are unsatisfied with your order, customers must email us within 14 days of receiving the order to be considered for eligibility. If deemed eligible for a product exchange, items mailed back must be undamaged, unworn, and in original packaging. Fire & Gold reserves the right to refuse the exchange if items sent back are not in their original condition. Wire Tree Sculptures are not eligible for exchanges. Sale items do not qualify for exchanges. If there are any issues with your order, please get in touch with us at ashley@shopfireandgold.com

 

FULLFILLMENT INFORMATION

Please allow 5 to 10 business days for your order to be processed and shipped. Each order is packaged with care by a small team of two in a small town in Texas! Some of our items are ready to ship, while others are made-to-order.

Once your order is packaged, a label is printed for shipping, and customers will receive an email notification that their order is on its way with a tracking number.

Expedited orders are not offered at this time. If you need your order rushed, please get in touch with us at ashley@shopfireandgold.com to determine if we can accommodate your request. Expedited/rushed orders are subject to additional fees.

Processing and shipping will require additional time during the holidays or a major sale.

 

NEED ADDITIONAL HELP?

Contact us at ashley@shopfireandgold.com

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