PRIVACY POLICY

Last Updated: June 2, 2026

Capital Creative Co LLC (doing business as Fire & Gold) ("Fire & Gold," "we," "us," or "our") operates the e-commerce platform and marketing services at shopfireandgold.com. This Privacy Policy explains how we collect, use, and safeguard your information across our website, automated email marketing, scheduling tools, and targeted advertisements.

If you do not agree with these terms, please discontinue use of our Services. For questions, contact us at [email protected].

1. AT-A-GLANCE SUMMARY

Data Collection: We collect identifiers (name, email, address), commercial data (order history), and device analytics (IP address, clicks).

Platform Host: Our backend database, marketing automation, and CRM are hosted entirely by GoHighLevel.

Payments: We do not store credit cards. Payments are processed securely via Apple Pay, PayPal, Stripe, or Square.

Tracking & Ads: We use tracking pixels (Meta, Google) and email tracking to optimize ads and send automated sequences.

Your Rights: You have the absolute right to Access, Correct, Delete, or Opt-Out of targeted advertising.

2. INFORMATION WE COLLECT

A. Information You Provide Voluntarily

Account & Checkout Data: Name, email address, phone number, shipping address, billing address, and account password.

Customer Interactions: Information provided when booking an appointment via our scheduling tools or filling out a contact form.

Payment Details: Financial transactions are handled by secure, third-party payment gateways. We retain order history records but do not collect or store raw payment card data.

B. Information Collected Automatically

Our systems, powered by GoHighLevel, automatically collect technical data when you browse our site:

Device & Log Data: IP address, browser type, device operating system, and geolocation (city/country level).

Behavioral Tracking: Pages visited, items added to carts, time spent on site, email open rates, and email link click-through behavior.

3. HOW WE USE YOUR INFORMATION

We use the data hosted on our GoHighLevel platform for primary business operations:

Order Fulfillment: Processing transactions, shipping products, and managing returns.

Marketing Automation: Sending automated cart-abandonment emails, newsletters, and text promotions (where opted in).

Targeted Advertising: Using cross-site tracking to show you relevant social media and search ads.

Account & Booking Management: Administering user accounts and managing calendar scheduling requests.

4. SHARING YOUR INFORMATION

We share data only with trusted service providers essential to running our business:

GoHighLevel: Our all-in-one business backend that processes our CRM, web hosting, e-commerce transactions, and automated emails.

Payment Processors: Third-party gateways used to securely process checkouts.

Advertising Platforms: Meta and Google Ads networks via conversion pixels to track ad performance.

Data Selling Policy: We do not sell your personal data to data brokers or third parties for monetary compensation.

5. COOKIES, PIXELS, AND TARGETED ADS

We use cookies, web beacons, and tracking pixels to remember your cart items, analyze web traffic, and deploy retargeting ad campaigns.

Opting Out: You can disable tracking cookies via your browser settings. To opt out of cross-contextual behavioral ads broadly, visit the Network Advertising Initiative Opt-Out Page or About Ads.

6. DATA RETENTION AND SECURITY

Retention: We keep customer data as long as your account is active, or as required to fulfill legal tax and accounting requirements.

Security: Together with GoHighLevel, we implement industry-standard SSL encryption and secure hosting environments. Because no transmission over the web is 100% secure, data submission is at your own risk.

7. MINORS POLICY

Our website is restricted to individuals 18 years of age or older. We do not knowingly collect information from children under 18. If we detect an account belonging to a minor, it will be deleted immediately.

8. STATE PRIVACY RIGHTS (Texas, California, etc.)

State frameworks—including the Texas Data Privacy and Security Act (TDPSA) and the California Consumer Privacy Act (CCPA)—grant consumers specific controls over their digital footprints.

If you reside in a state with active consumer privacy protections, you have the right to:

Confirm and Access: Know if we process your data and get a portable copy of it.

Correct: Fix inaccurate details in your customer profile.

Delete: Request the permanent removal of your personal information from our active databases.

Opt-Out of Targeted Ads: Request that we stop sharing your site behavior with third-party ad networks for targeted marketing.

9. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To submit an access, deletion, or opt-out request, please contact us:

Email Us: [email protected]

Web Form: Submit a request at shopfireandgold.com/contact

We will verify your identity by matching your provided email/name against our GoHighLevel database before modifying or removing any records. Fulfillments are completed free of charge within 45 days.

10. POLICY REVISIONS

We update this policy periodically to reflect platform upgrades or evolving regulations. Material changes will be highlighted by modifying the "Last Updated" date at the top of this page.

11. CONTACT US

For questions or data requests regarding this Privacy Policy, please contact:

Capital Creative Co, LLC dba Fire & Gold

Email: [email protected]